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Whitaker Brothers
Market: Worldwide | Industry: Distribution | ERP: Microsoft Dynamics™ GP

Founded in 1945,Whitaker Brothers began by selling paper shredders and binder equipment. They have since grown into a worldwide leader in the data destruction equipment industry, with clients that include the federal government, DOD contractors, and commercial businesses.

The Challenge

Whitaker Brothers was using Magento open source to run their web store, but this platform doesn't integrate with their Microsoft Dynamics™ GP system. So whenever an order was placed online, Whitaker Brothers had to print and hand-deliver copies for each department involved in invoicing, packing and shipping the order. They also had to rekey every order from Magento into Microsoft Dynamics™ GP, a tedious manual task required for processing.

The Solution

As the volume of web orders continued to grow, Whitaker Brothers needed a more automated process. To make that happen, they sought an eCommerce platform built specifically for their Microsoft Dynamics GP system, which k-eCommerce was able to deliver.

The Results
Rock-Solid Integration
Thanks to complete integration with Microsoft Dynamics™ GP, when an order is placed online, it shows up almost instantly in Whitaker Brothers back office system for all parties involved to execute.
Quick Order Turnaround
k-eCommerce eliminated the need to rekey and print off copies of web orders. Now, the Whitaker Brothers team receives orders within seconds and can pick, pack and ship them immediately.
Global Market Leader
Between their web presence and integration with Microsoft Dynamics™ GP from k-eCommerce, Whitaker Brothers has been able to scale their business to become an industry leader without expanding their team or burdening any departments with this growth.
Unrivaled Usability
Employees have access to an intuitive web-based interface that shows a customer’s complete account history pulled from Microsoft Dynamics™ GP. This makes customer service easy, and with all the supporting content that can be added, staff and clients can quickly find answers to any questions.