B2B ECOMMERCE SUCCESS STORIES

Impex Stones

Rock-Solid Integration

Background

Since 2007, Impex Stones has sold natural and decorative stones, brick veneer, wall panels, wood siding and more. Today, they sell to 450 retailers across the Maritime Provinces, Quebec and Ontario, working with a network of suppliers in China, Algeria, Italy, India, and all over the world.

Impex Stones on devices

Challenges

No ERP Integration

Impex Stones’ Shopify website had no integration to their Acomba ERP, forcing their small staff to enter orders manually.

Inefficient Ordering

Order-taking was done by fax and email, which cost the company up to 12 sheets of paper per order.

Lack of Product Data

The website offered no way to display critical product information to their end users.

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Solution

Integrating a k-eCommerce web store to their ERP allowed Impex Stones to virtually automate routine activities like order processing, invoicing, and inventory management.

The k-eCommerce solution’s product catalog let the team get their product offering online with beautiful high-quality images, detailed specs, and even instructional videos showing clients how to install and care for their products.

Impex Stones also had specific layout and navigation needs that the k-eCommerce team was able to meet with a custom web store design.

“I could not imagine that in 2019, we would have to use a human resource for data entry.”

Jean-François Dufour, Director of Operations

Benefits

Efficiency and Productivity icon

Improved Performance

Impex Stones’ staff can focus on critical business issues while their ERP-integrated platform handles all the time-consuming data-entry work. They’ve reduced their paper consumption by 95%.

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Rapid Online Growth

Within two months of launch, nearly half of all new orders were coming through the website.

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Bigger Market Reach

With the company’s increasing growth, they plan to expand further into Ontario and the eastern U.S. with major retailers like Home Depot and Lowes.

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