From summer quickly approaching to Mother’s Day – May was definitely a month of festivities! Grab a spot in the sun and check out what’s new with k-eCommerce in May.
Enhancing your customers’ experience with a live chat feature
A live chat service not only helps to improve your customers’ shopping and support experience but your support and sales team can greatly benefit from it too. From saving time and cost in calls to your support line to boosting your sales conversion rate, you can maximize your team’s productivity when a chat platform is integrated with your e-commerce solution.
ChatBeacon is a live chat platform that allows agents to assist online buyers in real time as they browse. k-eCommerce’s ChatBeacon integration gives you an inside look at what your customers are doing (ex. View a history of the pages that users have visited) and makes it easy to talk to clients, sell products and provide customer support directly on your website with features like screen sharing, SMS chat integration and managed ChatBeacon Bots. Streamline your purchasing process and take your clients’ customer experience to the next level by connecting your online store to ChatBeacon.
How did you spend Mother’s Day?
Mother’s Day spending was expected to total a record $28.1 billion this year, which was up $1.4 billion from 2020, according to the annual survey released by the National Retail Federation (NRF). As we start settling in our new reality, approximately 83% of U.S. adults still expected to celebrate the annual holiday.
Read NRF’s full Mother’s Day survey here. Read Now
How k-eCommerce doubled online sales for a fast-growing sports equipment distributer
Catsports, a fast-growing sports equipment company based in Canada, was launched 35 years ago in the garage of a professional volleyball player. The small home-based shop selling volleyball items soon grew to become a large nationwide enterprise distributing sports equipment across Canada. As the company grew, the technological demands did too as their growth made it necessary for them to move their operations online. See how k-eCommerce became their partner of choice to provide a digital system that could support high inventory management and full-cycle management.
The results? Catsports saw substantial ecommerce growth where:
- Boosted month orders by over 61%
- Doubled online sales in year one
- Online sales channel now accounts for 1 of 3 sales
- Year after year growth, setting up 3 new online stores in 1 year
Let’s grow our e-commerce business and earn higher recurring incentives!
More than 90% of B2B executives consider B2B ecommerce critical to strategic positioning and growth. While nearly 90% see accelerating their e-commerce growth as a strategic priority.
By 2023, B2B e-commerce will break $1.8 trillion and account for 17% of all B2B sales in the US. By offering an e-commerce solution natively integrated to Microsoft Dynamics or SAP Business One, k-eCommerce partners access a whole new market within their existing client base, armed with training, resources, and full marketing support that we provide.
Interested in becoming a partner of k-eCommerce? Click here to find out more about our Partner Program and how you can start earning now with a partnership program designed for you.
k-eCommerce in Action: On-Demand 20-Minute Demo
Watch our 20-minute demo and discover key functionality needed for a solid B2B e-commerce investment. In just 20 minutes, we’ll show you where an ERP-integrated SaaS web store on the cloud will take your business. Our team can have your website live in a matter of weeks!