Growing your business is always a main priority, but you can’t forget about important customer relationships along the way. Providing the best customer experience to clients is a great way to expand business and ensure long-lasting customer relationships. Customer engagement shouldn’t end when they walk out the door or hang up the phone. Customer relationship management (CRM) is a business solution that helps companies improve marketing, sales and service engagement with their customers. Here’s how Microsoft Dynamics CRM can streamline the process:
Benefits For Your Business
Microsoft Dynamics CRM works great for any business wanting to stay in touch with their clients. Whether you’re a retail business selling directly to customers or are in the educational industry as a distributor to other businesses, Microsoft Dynamics CRM can improve your customer service and open up communication across your company. With secure, reliable access to detailed customer account information, you can dig deeper and really understand what they want from your business. Targeted marketing makes your customers feel like you’re sending communication directly to them, resulting in a personal connection and repeat business.
Integrating Microsoft Dynamics CRM to Your Web Store
Integrating Microsoft Dynamics CRM to your web store powered by k-eCommerce streamlines the communication between your organization and customers. With an integrated k-eCommerce web store, whether customer data is updated online or in Microsoft Dynamics CRM, those changes sync automatically, so you always have their current, up-to-date information. The same communication between web store and CRM occurs with product data and orders as well, for a fully automated eCommerce site. If you’re looking for an adaptable and powerful solution for finding and growing profitable customer relationships, Microsoft Dynamics integrates with other business applications to give you the full package. Talk to one of our eCommerce experts if you want more in-depth information on all of the benefits Microsoft Dynamics CRM integrated to your web store offers. You can also check out the eCommerce for Microsoft Dynamics blog series we wrote on AX, NAV and GP by following these links.