The way we shop has been evolving for years, but the 2020 pandemic has accelerated the pace of these changes. According to the NRF, “Non-store sales increased 28 percent last April and ecommerce garnered 19 percent of all retail sales, a rise of 12 percent over the two previous years.”
We are seeing digital commerce on a scale we never imagined, and we are working overtime to meet the growing demand of our customers and partners. Rapid e-commerce growth has accentuated the need for more connected and convenient buying experiences, so it’s critical to have a digital commerce platform that can keep up with changing technology and customer expectations.
We are very excited to announce our latest product release including over 300 new features & improvements designed to help you better navigate today’s business challenges and offer your customers an unparalleled buying experience.
In this platform update, we have continued to focus on improving customer self-service capabilities and simplifying existing tools, while also expanding the solution with new features that will save you time and get more done with less effort.
With this update, retailers, manufacturers and distributors will find powerful tools for growing their business and revenues during these unprecedented times.
Here are some of the highlights of our latest release.
Update your k-eCommerce version on-demand
We now offer k-eCommerce version updates on-demand whenever you want them. As a customer, you can access our cloud solution and directly update the platform yourself through the interface. This feature gives you the freedom to keep your solution completely up-to-date without the need for support from k-eCommerce, giving your IT team more time to focus on other strategic activities. Currently available in beta version.
For even more agility, users can also access a built-in sandbox environment up-to-date with all the latest releases to test and freely explore everything k-eCommerce has to offer! This lets you try out our latest features and decide which ones you want to add to your platform. Currently available in beta version.
Get your product catalog set up faster
Our new and improved Product Information Management (PIM) solution allows you to automate management of categories, catalogs, and attributes values. It includes improved product catalog filters and rule-based product categorization (faceted classification) to easily organize your products and facilitate search.
By using the product data already available in your ERP along with k-eCommerce’s powerful category-based catalog management, you can quickly create and manage detailed product content while saving days of work.
Increase your sales with more marketing tools
We have simplified the integration of several marketing tools including Facebook pixel, Google Tag Manager, Open Graph and Twitter Card Tags. They are now directly built into the platform along with better SEO and SEM support (schema.org) to help you promote your products to your customers more easily.
This release also includes a new abandoned cart email alert feature, which can automatically send notifications to visitors with abandoned carts. This ensures that shoppers remain engaged and increase the probability of completing a purchase.
For more email capabilities, the k-eCommerce platform now includes built-in integration with MailChimp (at all service levels). k-eCommerce sends your product information straight to MailChimp: product names and SKUs, pricing, images, even the product page URL. Mailchimp integration hooks your customers with this data, and then brings them to your web store with a click.
Click here to learn more about MailChimp integration.
Curbside pick-up with time slot reservation and enhanced Find-a-Store
With the pandemic, curbside pick-up has become increasingly popular and even crucial for some retailers in certain industries. Our new time slot reservation feature allows shoppers to select a date, time, and store for their pick-up. As stores sometimes have a very limited amount of time to fulfill online orders, the timeslot reservation ensures all curbside orders are handled optimally.
With the time slot management feature, you can:
- Define available time slots for customers to reserve curbside pick-up.
- Set and manage limits on the number of orders that can be fulfilled for each store per time slot.
Our enhanced Find-a-Store feature lets you add pictures and personalized info for each individual store. It also allows your customers to save a favorite store location for their next visit. Shoppers will be able to find you more easily online!
Enhanced payment features
With this release, we are very excited not only to offer the k-eCommerce Integrated Payment Solution (formerly Payment Extension and Payment Portal) to our Dynamics GP customers, but to announce that it will be available for Dynamics 365 Business Central by the end of year.
k-eCommerce Integrated Payment allows you to accept payments from all sales channels. It works with all major credit cards, ACH/EFT (bank transfers), credit memos, even unapplied prior payments, and includes pre-authorization uplift capabilities allowing you to secure additional funds where a final charge may be higher than initially thought, such as shipping fees.
Click here to learn more about k-eCommerce Integrated Payment.
Remember, these are only the highlights: our new release includes over 300 fixes and improvements! To get the full details, reach out to one of our experts today. If you are registered for the Community Summit North America, please drop by our virtual booth.