Being eCommerce-obsessed, we do a lot of reading on the subject. Every week, we track down all the stories we can get our hands on and single out the most interesting, relevant and exciting bits of info on the Web… all so you don’t have to! So just grab yourself a coffee, get comfy, and take a few minutes to catch up on the latest news and trends in the eCommerce industry!
Online stores are grabbing up more market share from their brick-and-mortar counterparts by the day. Web-only operations accounted for more than half the growth of the top 500 retailers last year, growing to more than $136 billion in sales, while retail chains made a mere $107 billion in web sales.
Who doesn’t love a top 10 list? Especially when they’re loaded with valuable information! The folks over at Microsoft have been nice enough to give us a sneak peak into their eBook: 10 Customer Service Trends to Watch in 2016. Some of their predictions include the ever-growing role of mobile, the empowering of employees, and the multiplying of digital channels.
Fostering a relationship with your buyers has never been more important. With more and more businesses going online, there are so many places for them to choose from. How can you make sure they choose you? Making your content deep, buyer-centric and having a clear plan based on their behaviors are just a few of the ways to effectively engage them.
We’ve been cloud-watching, and there’s way more than fluffy white bunnies and sailboats up there these days. Digital cloud services are becoming a business norm… and why not? They reduce overhead by lowering hardware and specialized personnel requirements. But there are still some barriers with regards to compliance and security concerns, as well as the hassle of migrating everything over.
We hope you liked this week’s roundup. Be sure to check back next Friday for a fresh batch of articles!