Category Archives: Customer experience

Stack of miniature boxes on a laptop

Integrated E-Commerce as the New Face of B2B Sales

This article on e-commerce and B2B sales was originally featured in ERP SoftwareBlog. You can read the original article here. E-commerce has changed the face of B2B sales. B2B companies are increasingly adopting online channels as at least an element of their overall business strategy, while a sizable majority of B2B executives consider B2B e-commerce critical to … Continue reading Integrated E-Commerce as the New Face of B2B Sales

e-commerce KPIs

3 e-commerce KPIs you can measure from your ERP

As with any other venture, we measure the success of an e-commerce channel by its performance. Assessing this performance involves analyzing numerous, multi-faceted sets of business data. A few of the key measurements include cost, revenue, customer engagement and satisfaction, as well as many others. We measure each of these data sets with e-commerce KPIs, or key performance indicators.

E-Commerce Customer Service: 4 Reasons Your Online Business Needs It

E-commerce Customer Service: 4 Reasons Your Online Business Needs It

Don’t downsize your customer support team yet. E-commerce customer service is a critical element of doing business online. Here are 4 ways that excellent customer service can take your e-commerce venture to the next level.