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Advanced B2B eCommerce
features
The k-eCommerce solution has all the necessary B2B integration requirements to work with your internal business processes, optimize customer service with an all-in-one solution for online customer self-service and develop new sales channels, giving you the best competitive advantages in this increasingly global market.
Benefits according to the people in your business environment
Customer
If only all my suppliers offered simple and complete services like those offered with the k-eCommerce solution. I can quickly and easily find products in thier multimedia electronic catalogue. I can now track my orders with the RSS news cast.
Suppliers
My customer's electronic catalogue really gives my products great visibility on the WEB. Google has impeccably indexed their site. I can find my products with the search engines.
Information System Director
The k-eCommerce solution doesn't mean investing in a server and their 99,93% hosting guaranty allows you to concentrate your efforts on your business processes. Quick implementation time and doesn't require specilalized resource. Finally, since we switched our emails with them, NO MORE SPAM.
Customer Service Director
Now our team can do some real customer service. Before, we couldn't be proactive because we were swamped with phone and fax orders. Our agents never really had the time to counsel our customers and we couldn't properly support our sales team. Now, our customers don't waste any more time and we can finally offer QUALITY service. Our sales people can even enter their customer's order through the customer service page of the k-eCommerce solution.
Marketing Director
First and foremost, simplicity and efficiency! The content manager allows us to frequently update our Web site. With the email marketing tool, we can finally mesure the results of our promotions, something that could hardly be done with old fax or paper promotions.
Accounting Director
Payment by credit card and the e-invoice service will greatly optimize our departement. No more need to manually process credit card payments or fax a lost invoice.
Sales Director
Finally, we're not shy about knocking on the doors of big business. With the k-eCommerce solution, we can offer our customers a simple one-stop shop to our services and products.
President
Since our business has adopted the k-eCommerce solution, my customers can more easily do business with us. We can now sign big contracts because big business requires this type of solution. Finally, here is a solution that can build customer loyalty and has a quick ROI!
- Integrated in Real Time to Your Business Processes
- ERP solutions and accounting software
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- ACCPAC ( coming soon )
- QuickBooks ( coming soon )
- Your POS / ERP
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- Shipping service rate integration
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- United States Postal Service
- Canada Post
- and many others
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- Product dimensions for integrated shipping rate service
- Create local or internal shipping companies with custom shipping charges
- Multiple warehouse management
- PCI DSS compliant payment servers
- Beanstream
- Authorize.NET
- PsiGate
- Moneris
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- Chase PaymentTech
- VeriSign
- PayPal Payflow Pro
- and many others
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- Create Cheque and Bill to account payment options
- Multiple order and delivery status
- Enter minimum sales quantities
- Drop-ship feature with email notification to vendors
- Display or hide products not in stock or with no price
- Customer record includes
- One billing address
- Unlimited shipping addresses
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- Sales tax rate
- Unlimited users
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- Import customer records if not integrated
- Substract ordered quantities from displayed available quantities
- Display customer's product price in correct currency (GeoIP)
- Quickly process telephone, fax and email orders with easy to use Customer service screen
- All-In-One Customer Online Self Service
- Customer can request an access code online
- Complete online electronic product catalog
- Create different electronic product catalogs
- Customer specific electronic product catalogs
- Powerful standard and advanced online store keyword search engine
- Multilingual, multimedia content rich product information
- Online content can include videos, technical information, testimonies, file downloads, pictures and much more
- Include product accessories (cross-sell) and substitute products (up-sell) in each product record
- Avoid customer frustration with real time product quantities and product prices
- Customer can print his own price list
- Include supplier product number, UPC, and others in product record
- Customer can use his own product codes to order
- Customer specific prices and volume prices
- Wholesale and suggested retail prices
- Mandatory purchase order number for some or all of your customers
- In the order, the customer can
- quickly create an order with the Express Order page
- paste or import products and quantities in the Express Order page
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- add shipping instructions and comments by order line
- find a distributor or a branch with clickable maps of Canada and the United States of America
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- In his online dashboard, the customer can
- review past orders (invoice number, payment method)
- track current orders and shipments (per user or for all customer users)
- manage online profile :
shipping addresses, other users, passwords |
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- Secure and easy to use file sharing environment (collaboration tool)
- Internal and external sales persons can enter customer orders through customer service page
- Sales persons can only access their assigned customers
- New Sales Channels
- Capture new customers who require an online order solution from their supplier
- User friendly web site architecture optimized for search engine referencing
- Auto-generated SEO features with strategic keyword placement
- Import and manage mass e-mailing contacts
- Electronic promotional flyers and electronic newletters
- Redeemable rebate coupons and Web promotions
- Competitive Advantages
- Real-time information all the time
- Reduce the risk and the cost of incorrect product numbers, quantity and price errors, lost orders
- Reduce customer service workload with multilingual and multimedia rich online content and business policy pages
- Customer order dashboard offers all the information the customer service agent can provide
- Reduce product catalog and marketing publication
- Streamline customer price management
Home / Features / Advanced B2B eCommerce