k-eCommerce Features

Drive and Retain Traffic
Advanced SEO and eMarketing

• Access new geographic markets
• Target industry-specific verticals
• SEO enhanced site architecture
• Auto-generated SEO features
• Strategic keyword placement
• Intuitive site navigation
• Custom store design
• Integrated eMarketing tools
• Target marketing campaign management
• Advanced Solution SEO and Marketing strategies (applicable fees)
• Graphical Traffic Reporting and Statistical Analysis

Capture Interest
Advanced catalog browsing

• Advanced keyword search engine 
• Browse by category or brand 
• Private Sale exclusive offers 
• Promotions, global discount, free shipping offers 
• eCoupons and gift cards 
• Up-sell and cross-sell from product record 
• ‘Tell a friend’ email share feature 
• Featured products 
• Hot product carrousel 
• Unlimited custom information pages 
• Rich media downloads, images, video, audio, animation, Flash 
• Multilingual content (ex. Spanish, French, English) 
• Customer currency price display (GeoIP) 
• Real-time price adjustments to reflect market value 
• Add items to shopping cart and continue shopping
• View items in shopping cart and total from any page

Optimize the Buying Experience
Advanced checkout

• One-page checkout 
• Customer authentication 
• Shipping cost estimate calculation 
• Multiple shipping carrier service options 
• Multiple secure online payment methods 
• Unlimited sales tax rates by country/province/state 
• Real-time order and shipment tracking 
• Automatic order confirmation and shipping notification emails 
• View orders and payments

Build Loyalty
Advanced customer service 

• Invitation Only Private Sales 
• Integrated eMarketing tools e-flyers and e-newletters 
• Mass mailing management 
• Secure Customer Account Login 
• Lost password email look-up 
• Customer self-serviceable account updates (address, password, user) 
• Customer specific product offer personalization 
• Customer specific product pricing and shipping costs 
• Customer specific dashboard 
• View order history and most popular products 
• Favorite product list for recurring or future purchases 
• Integrated CRM

You can run multiple storefronts from a single multi-configurable catalog with unlimited categories, products and brands. Efficiently manage associated product and customer data. Increase the accessibility of your products to enable anytime, anywhere ordering and customer self-service. Maximum control, limitless configuration options, complete catalog customization, integrated database functionality and compelling design set the industry standard in flexible e-commerce.

Web Services

• Product catalog publishing and online visibility
• Order Management
• Product and price synchronization

Systems Integration and Synchronization

ERP Management Integration Microsoft Dynamics Axapta Microsoft Dynamics Great Plains ACCPAC (coming soon) QuickBooks (coming soon) Simply Accounting (coming soon) Custom POS / ERP Shipping service rate integration FedEx  UPS  United States Postal Service  Canada Post  and more PCI DSS compliant payment gateways integration  Beanstream Authorize.NET PsiGate Moneris VeriSign PayPal Payflow Pro and more

Competitive Advantages

The following advantages guarantee a rapid ROI

Increase revenue New sales and marketing channels Improved customer service Capture new customers that require an online order solution User friendly web site architecture optimized for search engine referencing Auto-generated SEO features with strategic keyword placement eFlyers and eNewsletters campaign and contact management Redeemable coupons and Web promotions Automate work Complete integration between e-commerce system and ERP  Access real-time information anytime, anywhere  Online customer service delivers automated responses to questions prepared in advance (FAQ)  Streamline customer price management  Reduce customer service workload with multilingual and multimedia rich online content and business policy pages  Customer order dashboard offers all the information the customer service agent can provide  Customer specific product catalog, pricing, shipping methods, payment methods, promotions and coupons

Eliminate errors Electronic writing eliminates manual errors and duplication  Eliminate paper copy orders loss  Secure login data protection Reduce costs Enable optimized sales and customer service teams that significantly lower related costs Improve efficiencies and streamline processes Reduce paper waste Lower operational overhead Eliminate requirement for technical resource Reduce product catalog and marketing publication expenditures SaaS hosting 24x7x365 availability Secure hosted environment Implementation support Help Desk support Fast deployment Training Full redundancy, Disaster recovery, SLAs, Archiving Low start up and monthly fee

B2B Benefits

All-In-One Customer Self Service

Customer Online Ordering capabilities Use Express Order to quickly create orders  Use Express Order to paste/import products and quantities  Add shipping instructions and comments by order line  Find a distributor or branch using clickable maps of North America Customer Online Dashboard capabilities Review past orders, invoice numbers and payment methods  Track current orders and shipments  Profile management: addresses, user accounts, passwords  Secure easy to use collaboration tool for file sharing  Customer service page for inbound, outbound and call center sales order entry  Limited access of sales personnel to assigned customers only

B2B Online Ordering

Cheque and Bill to Account payment options Direct debit from customer account Customer Service dashboard to quickly process phone/fax/email orders Secure customer login Complete customer account record Multiple order and delivery status  Multiple ship-to addresses from one invoice  Unlimited shipping addresses Unlimited users Set minimum sales quantities  Drop-ship feature with vendor email notification  Display or hide no stock or no price items  Sales tax rate  Real-time inventory counter Display price in customer's currency (GeoIP)

B2B Product Browsing

Complete online product catalog  Multiple product catalogs  Customer specific product catalog  Powerful advanced keyword search engine  Rich media content supports video, images, specifications, testimonials, downloads and more  Cross-sell by adding product accessories to each product record  Up-sell by adding substitute and recommended products in each product record  Real time quantity and price  Save-and-print customer price list  Supplier product number and UPC in product record  Customer can order with specific product codes  Customer specific prices and volume prices  Wholesale and suggested retail prices  Set minimum purchase order for select customers

Permission based logins for sales reps restrict access their own customer accounts only.

• Place orders and edit orders
• Modify items in shopping cart
• View and edit customer account details

• Virtual “self-service” customer service department
• Place orders
• Modify items in shopping cart
• View and edit customer account details
• Create new accounts
• Create additional users for one account

The solution facilitates online transactions using a Microsoft .NET based online store and Microsoft Dynamics AX as the back-end ERP. Microsoft Dynamics AX customers utilize a single point of management to control all item, customer and order related components of the site through Microsoft Dynamics AX in real time.

Designed to provide 24/7 synchronization and data submission to Microsoft Dynamics AX, k-eCommerce is built for efficiency and performance using innovative Microsoft technologies including .NET and SQL Server 2008. The solution was certified by Microsoft VeriTest in 2003.

Optimized with k-eCommerce Sync technology to always accept orders, multi-layer architecture interfaces indirectly with the database server to ensure performance and continuity, which is the ability to function even if Microsoft Dynamics AX is unavailable in the back-end.

k-eCommerce for AX is designed to work with Microsoft Dynamics AX versions 3.0, 4.0 and 2009. The solution offers full multilingual and multicurrency support with global availability through certified partners and our offices in North America.

The solution facilitates online transactions using a Microsoft .NET based online store and Microsoft Dynamics GP as the back-end ERP. Microsoft Dynamics GP customers utilize a single point of management to control all item, customer and order related components of the site through Microsoft Dynamics GP in real time.

Designed to provide 24/7 synchronization and data submission to Microsoft Dynamics GP, k-eCommerce is built for efficiency and performance using innovative Microsoft technologies including .NET and SQL Server 2008. The solution was certified by Microsoft VeriTest in 2003.

Optimized with k-eCommerce Sync technology to always accept orders, multi-layer architecture interfaces indirectly with the database server to ensure performance and continuity, which is the ability to function even if Microsoft Dynamics GP is unavailable in the back-end.

k-eCommerce for GP is designed to work with versions 9.0 and 10.0 of Microsoft Dynamics GP. The solution offers full multilingual and multicurrency support with global availability through certified partners and our offices in North America.

help you manage the content in your product catalog with ease and flexibility. Products are easy to search and browse.

• Multiple catalog display options for brand, category and sub-category pages
• Customizable product display order in a sub-category
• Customizable sub-category display order in a parent category
• Customizable search result page
• Customizable brand page
• Multiple sort options in the search result page including Bestseller
• Choose to hide items that are out of stock or not priced
• Include digital products, service products and no-price products

optimizing the user experience and effectively promoting your products and brands.

• Link to Quick-Order shopping cart with one-click check out
• Easy administration of multiple storefronts integrated to a single catalog
• Unlimited product quantity in unlimited number of categories and sub-categories
• Suggests complementary (cross-selling) and substitute products (up-selling)
• Powerful search engine
• Navigation filters enable sorted search results based on a combination of attributes (item, color, size)
• Downloadable price lists and product information sheets
• Automatically calculate taxes
• Online order tracking
• Multimedia brand and product information like pictures, logos and videos
• Automatic image resizing tool
• Enter minimum sales quantities
• Multi-currency product prices
• Automatically display product price in customer's currency by detecting customer's country IP (GeoIP)
• Volume, discount or cost plus prices
• Promotional prices with limited time offer
• Customer specific prices
• Display retail price and discounted customer price
• Display real quantities, fixed quantities or generic message
• Subtract quantities ordered from quantities available
• Drop-ship product support with email notification to vendors
• Automatic breadcrumb generator
• Sell advertising space in category and brand page

using the simple content editing tool.

• Custom Design - No Templates
• Ergonomic layout of user interface
• Easy to use WYSIWYG Editor
• Customizable Product Display
• Customized Product Search
• Secure Controlled Online Admin Access
• Customizable catalog synched to products in customer account
• Customizable Browsing with multiple configurations
• Customizable Home page, Contact page, About Us page and more

Automatically calculate tax and shipping based on location and estimated product dimensions and weight.

• One-Page Checkout
• Order Express
• Save preferences
• Integrated tax calculator
• Integrated shipping cost estimator
• Address book access
• Enter minimum sales quantities
• Multi-currency product prices
• Automatically display product price in customer's currency using GeoIP to detect customer's country IP
• Volume, discount or cost plus prices
• Promotional prices and limited time offers
• Customer specific prices
• Display retail price and discounted customer price
• Display real quantities, fixed quantities or generic message
• Real-time inventory counter

Paperless billing for online payment eliminates paper waste and lowers printing and payroll costs. Accept any method of payment including bank account debit, credit cards, cheques and the option to bill to my account. Redeem gift cards and apply rebates with a limited time offer. Pull address information from the customer’s account, calculate shipping rates instantly and more.

• Real-time integration with Authorize.NET, Beanstream, Moneris, PsiGate, PayPal, PayPal Website Payment Pro and more
• Secure PCI DSS compliant
• Accept credit card payment by Visa, Mastercard, AMEX, Discovery in US and Canada
• Bill to account feature
• Greenify billing process
• Gift card sales and redemption
• eCoupons with expiry
• Online Point-of-Sale terminal
• Integrated to customer account
• Integrated shipping and tax calculator
• e-invoice and e-statements

      

Product can be shipped to multiple addresses from a single order. Shipments can be tracked straight from the dashboard. Sales incentives and promotions can be applied for discounted or free shipping.

• Real-time service rate integration with FedEx, UPS, USPS, DHL, Canada Post and more
• Track shipments online
• Offer free or rebated shipping
• Integrated shipping rate estimator based on product weight & dimensions.
• multiple warehouses management
• Create custom local or internal shipping charges
• Drop-ship product support with email notification to vendors
• Multiple shipping addresses in one order
• Automatic customer shipping notification

using the integrated graphical reporting tool for traffic analysis and site statistics.

• eNewsletters email marketing connect, inform and foster online community building
• eFlyers email marketing deliver a snapshot of the product catalog and offer promotional prices to drive traffic and sales
• Catalog support for multimedia branding supplements; images, logos and videos.
• Google Analytics and Google Adwords real-time integration
• Content management tool (CMS) WYSIWYG editor
• Promotional incentives for discounted or free shipping
• Product bundling or grouping
• eCoupon limited time offer rebates
• Gift card sale and redemption

The solution automatically generates descriptive URLs and tags pulled from the product data in the catalog. Navigational breadcrumbs mark the customer’s path through the site.

• Online store architecture optimized for search engine referencing
• Automated URL rewrite to SEO each product catalog page
• URL rewrite includes category and brand path taken by customer
• URL rewrite based on product description and customer language
• Easily redirect old URL to new product, category or brand page
• Automated SEO product, category and brand catalog pages
• Auto-generate SEO tags using URL, title, keywords, description
• Promotional eFlyer and eNewsletter campaign manager tool
• Track and display customer navigation path through site
• Real time integration with Google Analytics and Google Adwords - no programming required
• Visibility on major search engines, product portals and directories
• Unique auto-generated navigation bar above and below each product, category and brand catalog page
• Customize page titles, keywords and description tags using product, category and brand metadata
• Graphical Traffic Reporting and Statistical Analysis

• Global support for multiple languages and multiple currencies
• Localized payment and shipping options
• Bilingual Web site interface support
• Bilingual site management interface support
• New market access by geography and industry
• Automatically display price in customer's currency by detecting customers’ GeoIP

• Secure web based access
• Management of customer database and shipping information
• Sales order management
• Product catalog (product codes, descriptions, images)
• Content management system (CMS) for customization management
• Price list management
• Multiple currency management
• Multiple language management
• Multiple storefront management
• Excel import module for batch uploading products, categories, product images, customers, contacts and price lists
• Policy management for orders, shipping and returns
• Permissions management for multiple internal users

kCentric.NET is an established e-commerce solutions provider specialized in advanced e-commerce research and development. Based on Microsoft.NET technologies and certified by Microsoft VeriTest, k-eCommerce’s robust platform is capable of supporting secure solutions that easily consolidate to existing technological environments.

• McAfee Secure Trustmark display on all online store pages (applicable fees)
• FREE GeoTrust Quick Premium 128 bit SSL encryption key
• FREE GeoTrust logo display on all online store pages
• PCI DSS compliant hosting
• Multi-level credit card fraud verification
• Secure login customer profile management
• Quick, secure and intuitive Lost Password recovery function

kCentric.NET’s eBusiness solutions can also be purchased and installed on premise in the customer’s IT environment.

Web Server & SQL Server

• High performances server (QUAD CORE XEON) – Windows 2008
• SCSI hard drive - RAID 10
• 5 GB of storage space
• Compressed gzip pages (for quicker site performance)
• Daily backups
• Traffic analytics

Emails (optional)

• 75 POP3 type email addresses
• Calendar and shared contacts
• Unlimited Aliases
• Advanced anti-spam (filters up to 99% of spam)
• Web manager

Environment

• Cisco firewall
• Redundant High Quality Internet network
• 20 Go of bandwidth
• Latest generation hosting area with redundant cooling and electrical systems
• UPS and generator
• Network
• 24x7x365 server monitoring
• 99.93% uptime guarantee
• 1-hour hardware replacement guarantee
• Highest security levels
• PCI compliance
• Nightly site Backups
• High performance bandwidth
• Data Centres
• 24x7 interior and exterior surveillance
• N+1 redundant UPS power backup
• On site Diesel generators
• Advanced fire suppression systems
• Redundant fiber entry points