Join our Team

k-eCommerce is a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®. k-eCommerce simplifies and accelerates online sales offering a complete omnichannel e-commerce platform for B2B and B2C, built on industry best-practices.

Founded in 2001 with offices in Detroit and Laval, Quebec, k-eCommerce offers a competitive salary, benefits program (medical insurance, RRSP program) and a stimulating work environment.

If you are interested in one of our job postings, please send your cover letter and resume to: kEncEmailkpctAl.fdpnnfsdf/dpn

We are currently seeking candidates for the following job openings:

Development Team

Job Description

k-eCommerce, a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®, is recruiting a Developer ASP.NET MVC.

Under the supervision of the Director of Development, you will develop new features for our e-commerce solution. Start a new career in the exciting e-commerce world!

Responsibilities

  • Analyze, Develop & Test
  • Participate in the development requirements
  • Develop / Update software solutions
  • Unit testing
  • Documentation
  • Integrated testing
  • Participate in the deployment process

Education Level

  • Bachelor's Degree or College Diploma

Skills

  • ASP.NET / C# / MVC / Visual Basic .NET
  • Web Development knowledge
  • Object Oriented Programming knowledge (OOP)
  • HTML / JavaScript
  • Passionate about the Web, e-commerce, Paypal, Web social networking (Facebook, etc...) and Web search engines (Google, etc...)

Assets

  • ASP.NET / C# / MVC/ Visual Basic .NET
  • Microsoft MS SQL Server
  • HTML5, jQuery, AJAX, SOAP, REST, Javascript

We offer a very competitive salary based on experience, 3 weeks holiday combined with a complete list of benefits.

Job Description

k-eCommerce, a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®, is recruiting a Developer / ERP Integration.

Under the supervision of the VP R&D, you will develop new features for our k-eCommerce Sync solution. Start a new career in the exciting e-commerce world!

Responsibilities

  • Analyze, Develop & Test
  • Participate in the development requirements
  • Develop / Update software solutions
  • Unit testing
  • Documentation
  • Integrated testing
  • Participate in the deployment process

Education Level

  • Bachelor's Degree or College Diploma

Skills

  • Practical experience in Microsoft .NET (Visual Studio, C#, Visual Basic)
  • Object Oriented Programming knowledge (OOP)
  • SQL knowledge

Assets

  • C# / Visual Basic.NET
  • Microsoft MS SQL Server
  • Microsoft Dynamics AX / GP / NAV / CRM
  • SAP Business One
  • Any ERP or accounting software experience

We offer a very competitive salary based on experience, 3 weeks holiday combined with a complete list of benefits.

Job Description

k-eCommerce, a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®, is recruiting an IT Business Analyst.

As an IT Business Analyst, you identify software requirements based on our clients needs gathered from the sales team and the clients. You critically evaluate information gathered from multiple sources, reconcile conflicts of information, decompose high-level information into details, abstract details for general understanding, and identify requests that are out of scope. You engage in multiple projects simultaneously. You quickly become knowledgeable about the k-eCommerce solution.

Responsibilities

  • Implement the necessary procedures to increase your team's productivity and work quality
  • You work with stakeholders to elicit, understand, define and document requirements
  • You write user acceptance tests and support clients in executing them, making sure that delivered projects fulfill our client's needs
  • You scope reported defects and new requests against the requirements
  • You work with customers, development team, project managers and QA team during the development phase of the project and update the documentation with in-scope changes
  • Ensure and document requirements traceability from business requirements to user acceptance tests
  • You participate in the quotation process; you evaluate change requests' budget and work collaboratively with team members to design a solution that will meet our customers' business requirements
  • You analyze, synthesize, document, translate and communicate business information to technical teams and vice versa
  • You follow established processes, practices and techniques

Education Level

  • Bachelor's Degree in Computer Science, Engineering or equivalent, or a collegial Degree with at least 3 years of relevant experience, or any other relevant certifications.

Work experience

  • At least 2 years of experience in a similar position. Experience as a developer is a strong asset.

Skills

  • Writing software requirements, context diagrams, user acceptance tests, user stories, workflows or other modeling techniques
  • Strong communication (written and verbal) skills with ability to tailor communication style based on audience
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Word and Visio
  • Accountable on assigned projects, respect deadlines and escalate when necessary
  • Proactive status reporting to Team Lead and Project Manager
  • Organized and methodical
  • Teamwork and team player
  • Analytical mind and curiosity
  • Ability to multitask across multiple projects
  • Self-starter, fast learner, adaptive to fast-paced working environment

Assets

  • Worked on e-commerce projects. ERP experience (Microsoft Dynamics suite, SAP B1, etc.)
  • Extensive knowledge of ASP.NET / C# / MVC/ Visual Basic .NET
  • Balsamiq or other wireframe tools is an asset. UX and usability
  • Programming knowledge or experience.

We offer a very competitive salary based on experience combined with a complete list of benefits.

Sales & Marketing Team

Job Description

Our team is growing! k-eCommerce is a leader in e-commerce and customer engagement solutions. We are currently seeking a dynamic, professional and talented individual to join our team! Do you have a passion for communications and creating highly effective content? We want to meet you!

The role is responsible for developing creative and informative content for a variety of digital and print properties, such as blogs, social media, email marketing, video scripts, corporate communications, as well as maintaining and updating documentation for the sales and marketing group.

The ideal candidate will be a team player with demonstrated knowledge and experience in a marketing support role, coordinating between departments, and interfacing with partners and suppliers. This person will also support external marketing and internal communication projects such as internal bulletins, customer and partner newsletters, blog posts, presentations, and webinars.

Responsibilities

  • Create and update sales collateral and marketing content
  • Maintain company web presence and update the company website
  • Create new content for campaign landing pages
  • Edit pictures/photo's for use in marketing content
  • Listen and engage in relevant social discussion on the Internet and e-commerce Forums
  • Write and edit marketing content for a variety of mediums
  • Collaborate with Marketing team on media plan, events, campaigns and social strategies
  • Provide partner marketing support including web reciprocity, flyer creation and sharing promotional assets
  • Maintain a product catalog with package offerings, images, pricing and descriptions in online system
  • Perform competitive analysis and reporting on industry trends

Qualifications

  • Bilingual English and French (oral and writing)
  • 2-3 years of experience in a similar role
  • Bachelor's College Degree in Commerce, in Marketing, Communications or related field
  • Customer Service oriented and excellent interpersonal skills
  • Proficient with Microsoft Office
  • Knowledge of Photoshop/Illustrator/InDesign Applications, WordPress platform, HTML
  • Knowledge of web analytics (e.g. Google Analytics, Google Adwords, Facebook Insights) a bonus
  • Knowledge of e-commerce platforms (an asset)

We offer a very competitive salary based on experience, 3 weeks holiday combined with a complete list of benefits.

Job Description

k-eCommerce, a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®, is recruiting a Presales Consultant.

Is this for you?

We are looking for a Presales Consultant to join our Laval-based Solution Engineering team. We are passionate about being the best, so we are looking for a talented and dynamic Presales Consultant with a passion for e-commerce.

Are you a positive individual who loves a challenge? Do you have superior communication skills? Are you comfortable speaking to people from all backgrounds? Can you adapt your message based on the audience? Are you able to think critically and propose solutions to important business issues? Can you present business value beyond technological functionality? Do you have the flexibility to adapt to new situations and work through complex problems? Are you a self-starter eager to have an impact and be accountable?

Still here? Now let's talk about us

k-eCommerce is a leading provider of innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®. Built on industry best-practices, k-eCommerce simplifies and accelerates online sales and offers mid-market businesses a complete omnichannel e-commerce platform to support both B2B and B2C engagement models. Our clients' websites operate in several continents and countries, and process annually billions of dollars in online transactions!

Founded in 2001 with offices in Detroit and Laval, Quebec, we offer a competitive salary and benefits program (3-weeks vacation, medical insurance, RRSP program) and a stimulating work environment. k-eCommerce is growing rapidly and has big plans. Come join our team!

So we have your attention? Here is the role description

A Presales Consultant interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, presentations and follow-up discussions. The primary role of the Presales Consultant during an active sales cycle is to gain acceptance from the customer that the k-eCommerce solution can solve the customer's problem and help achieve business goals.

Deal Support

  • Compose and deliver superior sales presentations covering k-eCommerce solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate k-eCommerce, and leave a strong and positive impression to audiences which can include senior company executives.
  • Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
  • In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
  • Demonstrate deep knowledge of k-eCommerce solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
  • Ability to effectively present to customers "remotely" using virtual technologies.
  • Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
  • Able to lead as a Solution Captain when deals require complex solutions with multiple presales participants to support a successful customer presentation or demo.
  • Support one-to-many sales and marketing events both on-site and remotely.
  • Collaborate with the sales team to identify whitespace opportunities at accounts.

Sales Readiness

  • Develop close relationships with sales teams in order to promote effective sales methodologies
  • Participate in demo system design and planning and assist in configuration if needed. Participate in new product release input and testing and training of peers.
  • Serve as a champion for or participate as a leader in kickoffs and provide knowledge transfer to colleagues as needed.
  • Reporting to the Chief Revenue Officer, the ideal candidate will be a critical thinker with a demonstrated ability to work with a team and independently while remaining focused on the success of the customer's online initiatives
  • You'll also be tasked with supporting multiple departments within the organization as a subject matter expert and will interface with partners and suppliers in the industry

And the more detailed responsibilities

  • Create and maintain strong demo environments to support the sales team in their presentations.
  • Lead the discovery of critical business needs during the sales process and identify specific requirements to be evaluated as part of the overall project.
  • Evaluate the impacts of development required to deliver a successful project and present your findings to the customer for their evaluation. Document requirements and associated solutions for internal and external use.
  • Provide recommendations to resolve critical business issues based on your industry knowledge and experience with other projects.
  • Lead the response to strategic Requests for Proposal (RFP) received by the organization.
  • Collaborate and support various members of the organization including Sales, Marketing, Customer Success, Project Delivery, etc.
  • Present corporate content via a number of different channels including public speaking engagements and webinars.

To apply, you should have the following qualifications

  • Bilingual English and French (oral and written)
  • Bachelor's Degree in technology or a related field2-3 years of solution consultant (or equivalent customer facing) experience in areas appropriate to the job
  • Experience in sales and sales processes
  • Excellent presentation and communication skills
  • Customer and technology oriented
  • Proficient with Microsoft Office Tools
  • Knowledge of leading ERP and e-commerce solutions an asset

Still here? Now let's talk about us

Now it is your turn! Be a part of our growing and market-leading organization and help us make a difference in our customers' success. Apply by sending over your cover letter and resume to: kEncEmailkpctAl.fdpnnfsdf/dpn.

Customer Success Team

Job Description

k-eCommerce, a leader in innovative e-commerce solutions integrated to Microsoft Dynamics and SAP Business One®, is recruiting a Level One Technical Support Representative.

Reporting to the Support Desk Manager, the Level one Technical Support Representative responds to customer requests submitted by email, phone or via our customer web portal to the helpdesk. This support position is for an ecommerce solution integrated to different ERPs.

Specific tasks

  • We are looking for bilingual (French/English) candidates
  • Answer phone calls and emails with professionalism
  • Research and resolve inquiries verbally and in writing
  • Ability to handle and respond to consistent inbound phone calls and email inquiries
  • Establish a good relationship with k-eCommerce customers
  • Document and follow-up on incidents
  • Train customers on the functionalities of the solution
  • Guide customers on their implementation of the solution via the k-eCommerce implementation service
  • Maintain and promote a positive attitude whilst meeting productivity goals

Essential Criteria

  • Languages - Fluency in written and spoken English & French
  • Customer Focus- at least 12-18 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues
  • Specialist Expertise - Proficiency with MS Office, the internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software
  • Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction, as well as experience in communication with external customers (email & phone)
  • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
  • Effective Communication - Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer along with the ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills
  • Problem Solving – Using investigative skills in order to find a resolution
  • Planning & Organising - Ability to multi-task, plan and organize

Desired Criteria

  • High school Diploma, College Diploma or equivalent is preferred
  • 12-18 months Call Centre based experience
  • Experience and working knowledge of Microsoft Office (Word, Excel, etc..)
  • Experience in an internet company or transaction processor preferred
  • Experience working with CMS systems (WordPress, etc...) and HTML, CSS, etc... preferred

We offer a very competitive salary based on experience, 3 weeks holiday combined with a complete list of benefits.

Administrative Team

Aperçu du poste

Vous aimez relever de nouveaux défis? Vous êtes une personne organisée et professionnelle détenant un entregent indéniable? Démarrez une nouvelle carrière dans le domaine excitant du commerce électronique!

k-eCommerce, leader en solutions de commerce électronique innovatrices qui s'intègrent à Microsoft Dynamics MC et SAP Business One ®, est à la recherche d'un Coordonnateur(trice) aux ressources humaines.

Vous aurez comme mission, l'élaboration et la gestion des dossiers RH (programme de fidélisation des employés, gestion des conflits de travail, etc.). De plus, vous offrirez un support exemplaire et sur-mesure aux membres de la direction, en favorisant l'amélioration continu des opérations administratives de l'entreprise.

Responsabilités

  • Élaboration et gestion des dossiers RH
  • Rôle conseil pour les employés
  • Demeurer à jour en ce qui concerne les tendances en gestion des ressources humaines, notamment en matière de bien-être au travail et de rétention des employés
  • Gestion de la formation des employés
  • Offrir un soutien administratif aux membres de la direction sur divers dossiers
  • Contribuer à l'élaboration et la mise en place d'idées pour améliorer l'ergonomie et l'efficacité des différents projets administratifs
  • Voir au bon déroulement des opérations administratives de l'entreprise
  • Toutes autres tâches connexes

Titres professionnels et certifications professionnelles

  • Diplôme collégial/universitaire : Administration et ressources humaines

Pré-requis

  • Toute combinaison d'expérience de travail et d'études pertinentes en support administratif et en gestion des ressources humaines
  • Autonome, organisée et en mesure de travailler sur plusieurs projets
  • Débrouillardise, soucis des détails et de la qualité du travail
  • Esprit d'analyse et de synthèse
  • Excellentes aptitudes à la communication, entregent et esprit de collaboration
  • Bilinguisme anglais, français autant au parlé qu'à l'écrit
  • Capacité à résoudre des problèmes de manière positive, à gérer le stress et les priorités
  • Bonne connaissance de Microsoft Office

Atouts

  • Connaissance de base en commerce électronique

Nous offrons une rémunération très concurrentielle selon l'expérience, 3 semaines de vacances ainsi qu'une gamme complète d'avantages sociaux. Poste à temps plein à Laval, QC.